Plan Features
- Charges only for the tickets used
- Unlimited Servers
- Transparent Support
- 24 x 7 x 365 Support
- No “canned” responses
- Guaranteed 30 minutes response time
- Average 12 hours resolution time
- Unlimited Domains per server
- Supports any OS with or without control panel
- Answers basic pre-sales questions
- Monthly ticket usage report
- Carry forwarding optional
Limitations
- No Server Administration or Server Monitoring
Best Suited For
- Small and startup hosting companies with predictable number of helpdesk support tickets
- Companies with stable servers and have less tickets
- Hosting companies that require helpdesk support for specific time ( Night, Weekends etc) or expertise level ( only L3, L2, L1 etc)
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