X 12 M 2 D

Plan Features

• Charges only for the tickets used
• Unlimited Servers
• 24 x 7 x 365 Support

• No “canned” responses
• Guaranteed 30 minutes response time
• Average 3 hours resolution time

Limitations

• No Server Administration or Server Monitoring

Best Suited For

• Small and startup hosting companies with predictable number of helpdesk support tickets
• Hosting companies that require helpdesk support for specific time ( Night, Weekends etc) or expertise level ( only L1)