N 6 M

Plan Features

• Charges only for the tickets used
• Unlimited Servers
• Transparent Support
• 24 x 7 x 365 Support

• No “canned” responses
• Guaranteed 30 minutes response time
• Average 4 hours resolution time
• Unlimited Domains per server

• Supports any OS with or without control panel
• Answers basic pre-sales questions
• Monthly ticket usage report
• Carry forwarding optional

Limitations

• No Server Administration or Server Monitoring

Best Suited For

• Small and startup hosting companies with predictable number of helpdesk support tickets
• Companies with stable servers and have less tickets
• Hosting companies that require helpdesk support for specific time ( Night, Weekends etc) or expertise level ( only L3, L2, L1 etc)